Frequently Asked Questions

Please note that while we love to sprinkle our delivery methods with a touch of humor, your satisfaction is our top priority. We’ll go above and beyond to ensure that your order arrives safely and on time, all while keeping a smile on your face. Happy delivery adventures! Reliable and efficient delivery methods to ensure you receive your order promptly and securely. Here are some of the options available:

1. UPS Standard Shipping: This option is possible in limited countries, mainly inside Europe, since this is a road transport. Orders are despatched in 3-5 business days within the designated region. We recommend this option for heavy parcels. You will be able to see the shipping charges at the checkout. All orders containing spray bottles will be shipped with this kind of shipping.
2. UPS Express Saver Shipping: Need your order faster than a cheetah chasing its prey? This type of shipping goes all around the world delivering goods in 1-3 business days. It is like teleportation, but for dental supplies!
3. Slovenian Post: This option is only available in Slovenia and Croatia. The delivery usually takes 1 days in Slovenia and up to 3 days in Croatia, depending on the region.

1. Track and Trace: Feel like a secret agent tracking a top-secret mission? With our track and trace feature, you’ll have the power to monitor the whereabouts of your package. Simply enter the provided tracking number and unleash your inner detective as you follow its every move. Mission: Delivery accomplished!
2. Signature Confirmation: For an extra dash of security, we offer signature confirmation upon request. It’s like having a bouncer at your doorstep, ensuring that only you can access your dental treasure trove. Your package will be treated like the crown jewels, with utmost care and protection.
3. Customer Pickup: Fancy a little adventure outside the dental realm? Choose our customer pickup option and embark on a quest to our designated location. Channel your inner explorer as you journey to claim your dental goodies, feeling like a true hero on a mission.

Happy delivery adventures!

We understand the importance of flexibility when it comes to payment methods. That’s why we offer a variety of secure options for your convenience. At the checkout, you can choose the payment method that best suits your needs. We proudly accept:

1. Credit Card payments through Stripe. With their advanced encryption and secure payment processing, you can rest easy knowing that your payment information is in safe hands. Just select the Credit Card option at checkout, and you’ll be guided through a seamless payment process.
2. If you prefer the ease and convenience of PayPal, we’ve got you covered. Select the PayPal option at checkout, and you’ll be redirected to the PayPal website to complete your transaction securely. PayPal’s robust buyer protection policies provide an additional layer of security, ensuring a smooth and worry-free payment experience.
3. For those who prefer traditional methods, we also accept payments via wire transfer. Simply choose the wire transfer option at checkout, and you’ll receive detailed instructions to complete your payment. Our team is always available to assist you throughout the process, should you have any questions or need guidance.

Rest assured, all of our payment methods are carefully chosen to ensure the highest level of security and privacy for our valued customers. Your payment information is handled with the utmost confidentiality, and we adhere to strict industry standards to protect your sensitive data

We understand the excitement of receiving your order promptly, and we’re here to speed things up! Once your order is placed, our turbocharged team kicks into high gear, working diligently to process and dispatch it as swiftly as possible. Typically, orders are processed during the same day or within 24 hours, excluding weekends and holidays. We pride ourselves on our efficiency, striving to have your order ready for shipment at lightning speed. Once your order is processed, it’s time for the grand departure. Our dedicated shipping partners leap into action, whisking your package away to its destination. The actual transit time will depend on the shipping method you choose during checkout. For our customers within the EU, we offer the option of 24-hour express delivery, ensuring your dental treasures arrive in record time. For international orders, delivery times may vary depending on the destination and shipping method selected. At SPIRO dental, we understand the importance of transparency and keeping you informed every step of the way. If, by a stroke of misfortune, an item is temporarily out of stock, fear not! Our dedicated team will promptly notify you, providing an estimated timeframe for when the item will be back in stock and ready to be shipped. In such cases, you’ll have the option to place the item on backorder, securing your spot in line for when it becomes available. We’ll keep a close eye on the inventory and keep you updated on the progress, ensuring you’re always in the know. Rest assured, we value your time and strive to minimize any delays. Our commitment is to provide you with accurate information regarding stock availability, estimated delivery dates, and any possible alternatives that may meet your needs. We believe that communication is key, and we’re here to make your experience as seamless as possible. So, if there’s a bump in the road and an item is momentarily out of reach, we’ve got your back. We’ll navigate the situation together, keeping you informed and ensuring a smooth and hassle-free shopping experience.

At SPIRO dental, we understand the importance of timely deliveries. Within the EU, we offer an impressive 24-hour express delivery service, ensuring your dental products arrive quickly. Delivery time may increase when the delivery method is not express. For international orders, delivery times may vary based on location and chosen shipping method, but mostly it arrives in 3 days in every corner of the world. We could not influence on the time for custom clearance, which may be very different from country to country. Rest assured, we strive for prompt and efficient delivery, keeping you informed every step of the way. Trust SPIRO dental for fast and reliable service that exceeds your expectations.

We stand behind the quality and performance of our products with a tooth-tacular warranty. Rest assured, your satisfaction is our top priority! Our product warranty covers any manufacturing defects and ensures that you receive the highest standard of dental excellence. Should you encounter any issues, simply reach out to our friendly team, and we’ll work our dental magic to provide a swift resolution. To determine the warranty period for a specific product, you can find the information conveniently displayed on each product page below the main product picture. If there is no tag indicating a warranty period, it means that particular product does not come with a warranty. For example, products like bearings, due to the uncontrollable work environment conditions and inability to assess causes of failure, are exempt from warranty coverage. Please note that it’s important to inspect all products upon receipt, as they are warranted against any mechanical damage prior to use. This includes cases such as a torn hose sheath or other evident issues. If you come across any issues or require assistance, our friendly team is here to lend a helping hand. Just reach out to us, and we’ll work our dental magic to swiftly resolve any concerns you may have. We will run our warranty formular for online processing https://spiroteh.com/warranty-protocol/

Ah, the elusive pricing! We understand your curiosity and apologize for the lack of visible prices. At SPIRO Dental, we strive to provide our valued customers with the most up-to-date and competitive pricing for our wide range of dental products. To discover the magical world of pricing, we encourage you to complete our registration form. We’ll be more than happy to review your detailed information and open you an account. An active account will open you the door to see all prices of each single product. Rest assured, we’re here to make your dental shopping experience a breeze, and pricing transparency is always our goal. Please follow the link and start your adventure https://spiroteh.com/register/

Ordering products from our website is as easy as a trip to the dentist! Simply follow these simple steps to get your dental goodies:

1. Browse and Select: Explore our wide range of dental products and select the ones that tickle your professional fancy. Add them to your virtual shopping cart with a single click. Some products have more variants, so take your time and choose the correct one.
2. Review and Modify: Double-check your cart to ensure you have everything you need. Feel free to make any last-minute adjustments, like adding or removing items, to perfect your order.
3. Checkout with Confidence: When you’re ready to proceed, navigate to the checkout page. Provide us with the necessary details, including shipping address and payment information. Don’t worry, our website uses state-of-the-art security measures to protect your information.
4. Choose Your Shipping Method: Select your preferred shipping method from the available options. Whether you prefer standard shipping or need a lightning-fast delivery, we’ve got you covered.
5. Confirm & order: Before you give us the green light, take a moment to review your order details. Once you’re satisfied, complete the payment process using our secure payment gateways. We accept various payment methods, including credit cards, PayPal and wire transfers.
6. Await Dental Delight: Sit back, relax, and let us work our dental magic. We’ll process your order with care and prepare it for swift shipment. You’ll receive a confirmation email with all the necessary details and a touch of excitement.
7. Unbox and Smile: Once your dental goodies arrive at your doorstep, it’s time to unbox the joy and let your smile shine. Enjoy the top-notch quality of our products and experience dental excellence like never before.

For the ultimate protection during transport, we highly recommend securely packing all handpieces in their original boxes. To streamline the repair process and ensure maximum efficiency, it’s best to include a detailed document describing the failure for each handpiece, along with your contact details and the person in charge. When sending your parcels, kindly address them to: SPIRO d.o.o. Repair Service, Velika pot 24, 5250 Solkan Slovenia (EU) service@spiroteh.com +386 40 718 184 We have set-up also a webpage for repairs https://spiroteh.com/service-form/ If you’re shipping a parcel from outside the EU, please reach out to us via email. We’ll gladly assist you in arranging the necessary documents to expedite the import process, ensuring a faster and smoother experience for you. Rest assured, at SPIRO Dental, we value the safe transport of your handpieces and aim to optimize the repair process with your convenience in mind. So let’s pack, document, and ship those handpieces to us for a hassle-free repair journey!